Service quality of waiters/ess with deaf disabilities at Burger King, Sunset Road Kuta, Badung, Bali

Burger King Sunset Road Kuta, Badung is a fast food restaurant in Bali where most of the employees are deaf disabled. Persons with disabilities have the right and opportunity to work or contribute. Their way of communicating is also very unique because it uses sign language. The objective of this study is to determine the level of the quality service provided by waiters with deaf disabilities at the Burger King Sunset Road Kuta restaurant, Badung. Data was obtained through the distribution of questionnaires to 100 respondents. This study concluded that in general, the quality of service provided by waiters with deaf disabilities to consumers received an average good rating. This study also recommends that Burger King Sunset Road Kuta provide writing aids in the form of paper and pen so that it can facilitate communication between consumers and waiters at the time of ordering and if there are consumers who want to know more about the products sold. The implications of this research are expected that Burger King can be an inspiration for other fast food restaurants, especially national and local chain fast food restaurants to participate in hiring people with disabilities.