Items where Author is "Tengku, Ezni Balqiah"
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Number of items: 2.
Article
Aji, Lesmana and Tengku, Ezni Balqiah (2023) Enhancing customer e-loyalty and e-wom: The role of electronic and non-electronic service quality and customer satisfaction (PLN mobile application). Petra International journal of Business Studies, 6 (2): 10. pp. 201-212. ISSN 2621-6426
Conference or Workshop Item
Rehulina, Aglaia P. and Tengku, Ezni Balqiah (2023) Factors influencing customer satisfaction and loyalty towards motorcycle ride-hailing services in Indonesia. In: Proceedings International Conference on Business and Management Research (ICBMR), 12-13 Oktober 2022, Depok.