Items where Author is "Tengku, Ezni Balqiah"

Aji, Lesmana and Tengku, Ezni Balqiah (2023) Enhancing customer e-loyalty and e-wom: The role of electronic and non-electronic service quality and customer satisfaction (PLN mobile application). Petra International journal of Business Studies, 6 (2): 10. pp. 201-212. ISSN 2621-6426