Business resilience of the national health insurance program in the Covid-19 pandemic era

COVID-19 pandemic in early 2020 caused serious threats to Indonesia’s economy, investment, and social sectors, including BPJS Kesehatan business. The challenge has been to manage Jaminan Kesehatan Nasional (JKN) effectively and efficiently throughout crises. This study verified some data from BPJS Kesehatan reported in handling pandemic crises to show the relationship between the development of business resilience capability and management performance of BPJS Kesehatan in legally duties to administrative participant registration, premium collection, managing health finance for all JKN participants. The study indicated that BPJS Kesehatan already developed business resilience capability in planning and preparedness, absorption, recovery, and adaptation to the COVID-19 pandemic, which maintains BPJS Kesehatan’s performance in managing JKN.The link between organizational resilience capability and organizational performance is related to effective response, adaptation, and recovery when disruptions occur. Further quantitative studies are needed to prove the correlation between business resilience capability development and its relation to organizational performance