Pengaruh pelayanan, transparansi pengelolaan dan kepuasan muzakki terhadap keputusan memilih unit pengumpul zakat (UPZ) Universitas Pamulang

Herlambang, Herlambang and Danang, Choirul Umam and Aerlangga, Aerlangga (2023) Pengaruh pelayanan, transparansi pengelolaan dan kepuasan muzakki terhadap keputusan memilih unit pengumpul zakat (UPZ) Universitas Pamulang. Jurnal Portofolio: Jurnal Manajemen dan Bisnis, 2 (3): 6. pp. 250-257. ISSN 2829-6109

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Abstract

This research aims to examine the influence of service
quality, transparency of management, and muzakki satisfaction on the decision-making process in selecting
the Zakat Collection Unit (UPZ) at Pamulang University. The study was conducted in March 2023, with a sample taken from the faculty members at Pamulang University who had become donors to the UPZ. A probability sampling approach was used with the simple random sampling technique, resulting in a
sample size of 30 respondents. Data analysis was performed using the Structural Equation Modeling (SEM) method with the Partial Least Square (PLS) approach. The sample size was determined based on the recommendation of Hair & Anderson (2014), which suggests a sample size of 5-10 times the number of indicators or parameters used in the model. The results of the analysis showed that service quality has a positive and significant influence on the decision-making process of the respondents. Study found that transparency of
management did not have a significant influence on the
decision-making process of the respondents. Muzakki satisfaction was also found to have no significant influence on the decision-making process.

Item Type: Article
Uncontrolled Keywords: Service, Management transparency, Muzakki satisfaction, Choosing decision, Zakat, Quality of service
Subjects: Administration & Management
Administration & Management > Personnel Management, Labor Relations & Manpower Studies
Depositing User: Sepriana Eka
Date Deposited: 22 Feb 2024 07:50
Last Modified: 22 Feb 2024 07:50
URI: https://karya.brin.go.id/id/eprint/32947

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