Deviation of communication ethics in hospitals during the covid-19 pandemic period March 2020 to January 2021: Case study at Menteng Mitra Afia Hospital

This study analyzes the Deviation of Communication Ethics from Medical Action Management Response and Communication Contravention. In this study, data was collected through an interview method with ten health workers at Menteng Mitra Afia Hospital and one external resource person. The problem in this research is "Ethical Deviation and crisis communication at Menteng Mitra Afia Hospital in Central Jakarta in handling the crisis due to the Covid-19 outbreak, which requires speed of action but is highly dependent on the government so that it can become a guide in the future". In this study, data were collected through an interview method with ten health workers at Menteng Mitra Afia Hospital and one external resource person using the Research Paradigm to discover various medical actions in crises, forms, or types of ethical deviations, examine management responses and formulate policy models. Then analyze, the data obtained in the form of Inductive Analysis; this analysis uses qualitative research methods, induction, and case studies where one research begins with specific observations and measurements. By starting to detect patterns and regularities, formulate tentative hypotheses that we can explore, and finally develop conclusions or general theories and concepts. The results of this study are that there are problems with the availability of facilities and infrastructure that have the potential to affect deviations in communication ethics, communication problems originating from human resources, doctors, and health workers, and problems with deviations from the service system that have the potential to affect communication ethics.