Exploring the capabilities of the fourth industrial revolution for improved public service delivery in Nigeria

The modern evolution of the Fourth Industrial Revolution (4IR) comes with new trends in technology that are altering the customary way of undertaking government tasks. The alterations appear as opportunities and threats based on the strengths and weaknesses of extant practices and systems operating in the Nigerian public sector. Therefore, the government faces the challenge of coping with new demands and some unanticipated risks in incorporating and adapting to the 4IR. Although the 4IR is considered valuable, the extent of its influence on Nigerian service delivery and how to harness its worth has yet to be established. This article seeks to determine the public sector's service delivery level regarding innovation and technological advancements. It further investigates how the 4IR can influence and harness improvement in the delivery of public services in Nigeria. A review of secondary sources from reports, government documents, and extant scholarly literature and data were analyzed thematically. While the Nigerian government has made some effort to provide the public sector with innovative technology, it is essential to improve on this provision to maximize the opportunities and strengths of the 4IR. Therefore, this article recommends intensifying technological and digitalization capabilities by providing suitable human and financial capital to improve service delivery, particularly in Nigeria.