The relationship between long waiting time on patient satisfaction out page in installation polyclinic outcoming at Nadhlatul Ulama Tuban Hospital

Patient satisfaction is the level of one's feelings after comparing the perceived performance with expectations, so the level of satisfaction is a function of the difference between perceived performance and expectations. Patients are people who consulthealth issues to obtain the necessary health services, both directly and indirectly to thedoctor. Satisfaction can be interpreted if it is in line with expectations and reality, serviceduring the process of enjoying services, employee behavior, physical atmosphere andphysical conditions, and promotion is not in accordance with reality. This study uses anobservational analytic design with a cross sectional approach. The research sample of 60internal medicine polyclinic patients at Nahdlatul Ulama Hospital Tuban was selected byaccidental sampling. research instruments, patient satisfaction questionnaire. The results showed that there was a relationship between Waiting Time and Patient Satisfaction inthe Internal Medicine Polyclinic in out patient Installation, this was evidenced by the Spearman Rho test obtained p = 0.00 (α <0.05). It is expected that the results of this studycan be used as information for the hospital management, that waiting time is also included that affects satisfaction.