Items where Author is "Cindi, Adelia Santoso"
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Cindi, Adelia Santoso and Dicky, Wisnu Usdek Riyanto and Dewi, Nurjannah (2024) Analysis of service quality on customer satisfaction with gap-servqual method and importance performance analysis. Business Innovation Management and Entrepreneurship Journal (BIMANTARA), 3 (1): 5. pp. 59-77. ISSN 3063-0991