Items where Author is "Agus, Heriyanto"

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Article

Agus, Heriyanto and Ferdi, Antonio (2022) Antecedents of patient experiential satisfaction and its impact on patient loyalty (a study of obstetric service in a mother and child hospital in Indonesia). Indonesian Marketing Journal, 2 (1): 4. pp. 49-68. ISSN 2776-6004

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